Keep Patients Connected Between Every Visit
Real-time messaging, personalized portal, education delivery, digital forms, document signing, and support in 100+ languages -- everything patients need to stay engaged in their care.
Patient engagement isn't just a portal -- it's the full spectrum of touchpoints that keep patients informed, connected, and active in their care between visits. MemberCare brings messaging, education, forms, notifications, and AI assistance together in one patient-facing experience that works in over 100 languages.
Engagement Capabilities
Eight integrated tools that work together to keep patients connected and care teams informed.
Real-Time Chat
Real-time messaging between patients and care teams with delivery confirmation, read receipts, and presence indicators. Every conversation is logged and searchable.
AI Conversation Summaries
Every chat thread is automatically summarized by AI, creating structured documentation that feeds into the medical record. Care teams get the key takeaways without reading every message.
Multi-Channel Notifications
SMS, push notifications (OneSignal), email, and browser notifications. Per-patient configurable channels and frequency with opt-in/opt-out consent tracking and delivery status monitoring.
Patient Portal
Personalized dashboards showing device data, upcoming appointments, task assignments, and care plan progress. Calendar management, onboarding tours for new patients, and mobile-responsive design.
Education Delivery
Content library organized by ICD code for condition-specific education materials. Multi-language support, consumption tracking, and auto-reminders for incomplete learning paths. Dietary guidance, sleep hygiene, and stress management resources.
Digital Forms & ePRO
AI-enhanced form creation for clinical surveys, questionnaires, and electronic patient-reported outcomes. Dynamic branching logic, scoring algorithms, and real-time submission alerts to care teams.
Document Signing
DocuSign and HelloSign integration for consent forms, RPM enrollment agreements, care plan acknowledgments, and any document requiring a patient signature -- all within the portal.
Multi-Language Support
100+ languages via i18next framework with AI semantic translation. Spanish-language clinical agents for native-quality care interactions. Custom translation pipeline with automated formatting.
The Patient Journey
From first login to active self-management in four steps.
Onboard
Guided onboarding tour introduces the portal, signs consent forms, connects devices, and sets notification preferences -- all in the first session.
Learn
Condition-specific education materials are delivered based on the patient's diagnosis and care plan. Progress is tracked and gaps trigger auto-reminders.
Engage
Patients message their care team, complete surveys, review device data trends, and interact with AI agents for 24/7 support -- all from one dashboard.
Self-Manage
With AI guidance and care team support, patients actively manage their conditions between visits -- completing tasks, tracking vitals, and reporting outcomes.
See Patient Engagement in Action
Watch how MemberCare keeps patients connected, educated, and active in their care between visits.
Or call us: 214.226.5319